Cancellations and Refund Policy

Cancellation and Refund

 

Last updated on Jan 13 2024

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SUPREME SAFFRON PRIVATE LIMITED believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

 

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

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• SUPREME SAFFRON PRIVATE LIMITED does not accept cancellation requests for eatables and items like Saffron etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good and goods sold shall be returned to us in original sealed conditions only in such a situation returns and cancellations can be accepted. Supreme Saffron Private Limited will not accept any unsealed products and shall not be bound to issue any refunds and shall not be liable to accept any returns in such a case.

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• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.

 

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.

 

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

• In case of any Refunds approved by the SUPREME SAFFRON PRIVATE LIMITED, it’ll take 9-15 days for the refund to be processed to the end customer.